PRIVACY AND DATA PROTECTION
This site is operated by Book and Pack Travel (Cyprus) Limited of 29 Arch. Kyprianou Street, Strovolos, Nicosia, 2059 Cyprus. Book & Pack.com is a brand name of Book and Pack Travel (Cyprus) Limited, member of M.A.S.T Tour Integration Limited.
PROVISION OF INFORMATION
To provide the service you require of us a booking agent on behalf of the service providers featured on our website we will require personal information in respect of you and other members of your party. That may include relevant details for the particular service such as names, dates of birth or age, postal addresses, e-mail addresses, telephone numbers, credit/debit card numbers and expiry dates, driving licence details with any endorsements, medical conditions (both physical and mental), dietary requirements, religious beliefs, passport details, and credit and debit card details.
HOLDING AND USE OF INFORMATION
Information that you provide us when using this website or otherwise will be held on computers. Such information will be used for the following purposes.
Booking information
Information about you and members of your travelling party will / may be passed to the service providers and others involved (whether directly or indirectly) in the provision of the services. For those purpose this information may be transferred abroad.
You should be aware that the service provider may not be subject to data protection laws.
Financial Information
The financial information is used for billing purposes, to complete your booking(s) and as below for fraud prevention and debt collection. It will be transferred to our bank to authorise transactions and to complete payments It may be transferred to our agents for such purposes.
Insurance
Information about you and members of your travelling party may be used if you apply for insurance, and in those circumstances it may be passed it to the insurers or their agents as appropriate.
Statistical analysis/market research, fraud prevention/debt collection
The information may be used by us, or our agents for the purposes of statistical analysis, market research, fraud prevention, debt collection, any legal proceedings or legal advice, auditing or accountancy matters.
We may also use your information to create generic information, which we then use for market and commercial analysis. This generic information does not identify you personally.
Contacting you
Information about you and members of your travelling party will / may be used to contact you via e-mail, letter or phone:-
- in respect of your booking;
- in respect of documentation for the service you seek to book;
- in respect of enquiries; or
- with details of Book and Pack Travel (Cyprus) Limited, Book & Pack .com, M.A.S.T. Tour Integration Limited or selected suppliers’ products and services which may be of interest you.
Emergency or Legal Requirement
We may pass your information to third parties in circumstances where there is an emergency situation that requires us to do so. We will pass your information to third parties where we are legally required to do so.
STORAGE OF YOUR DETAILS
We store your information for as long as we need to do so in order to fulfil our legal obligations or in order to keep you informed of our products.
TELEPHONE CONVERSATIONS
We may monitor and/or record your telephone conversations with us for security purposes and to ensure consistent customer service levels (including staff training).
CONFIDENTIALITY
Your information will be treated confidentially. It will not be sold or made available in other ways to third parties for marketing purposes.
We do not pass details of your personal information to third parties except as described in above.
LOG FILES
We use IP addresses to help diagnose problems with our server and to analyse trends/administer the site/track user's movement for our internal site traffic statistics.
LINKS
This site contains links to other sites. We are not responsible for the privacy practices of such other sites - this privacy statement applies solely to information collected by this site.
SECURITY AND ENCRYPTION OF YOUR DETAILS
Our secure-server software encrypts all your personal information including credit or debit card number and name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet. At no time are your debit/credit card details transmitted unencrypted over the Internet
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use Secure Socket Layers (SSL) to ensure the privacy of the information provided to us and. To further protect the information you share with us we have an exhaustive security system that includes world class firewall technologies; logical network segmentation to allow restricted access to stored profile information and logical and physical security restrictions to our databases and systems. Whilst SSL encryption is used to protect sensitive information online we also do everything in our power to protect user-information off-line. All your information is restricted in our offices and only employees who need the information to perform a specific job are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices with regular quarterly updates or whenever new policies are added.
CHANGES TO OUR PRIVACY AND DATA PROTECTION
From time to time we may make changes to this policy. We may do so to comply with new or amended legislation, law or for any reason. Any material changes in the way we use personal information will be described in future versions of this privacy statement. By booking with us you agree that our privacy statement, current at the time of your most recent booking, shall apply to all your information, whether given to us at the time of that booking or at the time of earlier bookings.
If at any time we decide to use personally identifiable information in a manner different from that stated in the privacy statement applicable to your information, we will notify you by way of an email and request your approval.
USE OF WEBSITE
By using our website (and in making any subsequent communications) you consent to the collection, use and disclosure of information by us as described.
CONTACTING US
If you have any questions or comments about this privacy statement, the practices of this site or your dealings with the site please email us at customerservices@bookandpack.com.
You are entitled to a copy of your information held by us. If you would like to see this please contact our customer services department. We may make a small charge for providing this to you.